Pellet-related Questions and Answers

13.12.2020 11:22

Is the popular belief that the lighter the pellet, the higher the calorific value true?

It may be the case, but not necessarily. The dark colour of the pellet can arise in several ways. The dark colour is a disadvantage when the pellet production includes the use of, among other things, bark, which increases the ash content of the pellet (more than 0.5%). The dark colour is not a disadvantage if the raw material for the pellet has been dried at a higher temperature, which makes the pellet darker.

Mostly spruce and pine are used for pellet production, pellets made from spruce are lighter, using pine makes the pellet darker, but the calorific value of pine is higher than that of spruce.

How to determine which raw material pellet is best for my boiler or fireplace?

The easiest and most reliable way is through experimentation. Try different pellets and you will understand which one suits you best, in terms of both ash content and calorific value.

How important is the correct adjustment of the pellet boiler?

Very important. The adjustment of the pellet boiler depends primarily on the pellet you use, its specific gravity, and density. For example, a pellet with a lower calorific value burns with a smaller air volume, while a pellet with a higher calorific value uses more oxygen during combustion.

Is ash not just ash?

It is quite possible that not. For example, if you use pellets with a high calorific value, but the air flow is set too low, unburned carbon residues may form, which look like ash but are actually combustible material from the pellet that has not burned completely. This lowers the calorific value and increases the ash content.

Can pellets be stored outdoors?

No. Pellets are like a sponge in damp conditions, absorbing moisture. Store pellets indoors (garages, cellars) or outdoors, for example, under a shed. It is important to protect them from direct exposure to water.

Frequently Asked Questions

18.11.2022 11:22

1. How much does the pellet pallet and delivery cost? 2. Where can I get a discount code for placing an order? 3. Are the pellets in stock and what is the delivery time?

Regular Customer Programme

09.06.2022 11:22

Before making a purchase, please review the information here – how to buy from the online store, general store terms, delivery and transport information, and return policy

Purchase Information

13.12.2020 11:22

Before making a purchase, please review the information here – how to buy from the online store, general store terms, delivery and transport information, and return policy

Our supply chain is transparent and controlled according to the requirements of international supply chain certification systems. PEFC, i.e. the Program for the Endorsement of Forest Certification, is the worlds leading forest certification organisation, which aims to promote sustainable forest management.

Our pellets are EN𝘱𝘭𝘶𝘴® certified. ENplus is one of the most recognised certification systems for wood pellets. This certificate gives the customer confidence that the pellets they are buying meet the highest quality requirements of the standard. To ensure the quality of the pellets, we train our employees, inspect the quality of each batch of raw materials, and conduct regular pellet quality analyses during each shift. The performance of the management system is checked annually by an Austrian auditor with international experience.

Our pellets are DINplus certified. DINplus is one of the most recognised certification systems for wood pellets. This certificate gives the customer confidence that the pellets they are buying meet the highest quality requirements of the standard. To ensure the quality of the pellets, we train our employees, inspect the quality of each batch of raw materials, and conduct regular pellet quality analyses during each shift. The performance of the management system is checked annually by an Austrian auditor with international experience.

Our supply chain is transparent and controlled according to the requirements of international supply chain certification systems. FSC®, i.e. Forest Stewardship Council,® is an international non-profit organisation founded in 1993 that stands for the responsible management of forests worldwide. A product bearing the FSC label comes from a responsibly managed forest, where the natural environment, local communities, and economic viability are valued equally.

Our supply chain is transparent and controlled according to the requirements of international supply chain certification systems. SBP, i.e. Sustainable Biomass Programme, is a certification system that aims to facilitate the economically, environmentally and socially responsible use of biomass to achieve climate goals. The SBP certification system helps biomass and energy producers demonstrate compliance with relevant biomass legality and sustainability criteria.