Frequently Asked Questions

18.11.2022 11:22

Frequently Asked Questions:

  1. How much does the pellet pallet and delivery cost?

The price of a pellet pallet is indicated on our website Apellet. The price includes VAT and delivery across Estonia.

  1. Where can I get a discount code for placing an order?

If there is no discount code, you can leave the discount code field blank. Please follow us on social media Instagram and on Facebook to stay updated on our special offers.

  1. Are the pellets in stock and what is the delivery time?

The pellets are in stock, and the delivery time is 2-5 business days.  

  1. Where are the warehouses located if I want to pick up my ordered pellets myself?

You can pick up your order from any of our warehouses in Tallinn, Rapla, Pärnu, Jõhvi, Rakvere, Tartu, and Võru. You can find the addresses of the warehouses here: https://apellet.ee/laod. After placing your order on our website https://apellet.ee/, please contact the selected warehouse yourself and inform them of when you would like to pick up your order. Depending on the order, it is possible to pick up the order on the same day after placing the order.

  1. Why can I only order a maximum of 10 cargo pallets on the website?

Currently, there is a restriction on our website. If you want to buy more pellets, please place a new order a couple of weeks later.

  1. Can I buy 8 mm pellets or pellets in BigBag?  Warmeston OÜ does not produce pellets in 8 mm or BigBag. Only 6 mm pellets can be ordered on our website. Pellets are hermetically packed in 15 kg bags. There are 65 bags of 15 kg on a pallet. The pallet price is inclusive and no return is required for the pallet.

      7. Can I order only a certain number of bags or half a pallet?

Unfortunately not. Warmeston OÜ sells pellets only in full pallets.

  1. Why has the price of pellets increased so much in 2022?

The price of wood pellets, like that of all other fuels, has increased significantly in 2022. The main reason is the multiple rise in the prices of biomass and electricity. These are our main production sources, which also raise the final product price.

  1. Can pellets be stored outdoors?

No. Pellets are like a sponge, absorbing moisture. Store pellets indoors (in garages, cellars) or outdoors, for example, under a shed. It is important that no water gets on the pellets.

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